By optimizing operations with a digital backbone that drives results, convenience stores are energizing the customer experience. Article (PDF-505KB) Now should be a great time in US retail. In California, despite slower store and gas volume on Monday, March, 16, Rotten Robbie Gas Stations saw an uptick in non-edible grocery and take-home water sales, said Reilly Robinson Musser, vice president of marketing and merchandising for Robinson Oil Corp. dba Rotten Robbie Gas Stations, which operates 34 c-stores in California. According to a new study from the National Association of Convenience Stores, foodservice sales now make up 23% of sales at convenience stores in … Even if you offer delivery, all your customers might not know. The industry's CAGR reached 19%. Humetric’s Kleiman pushed convenience retailers to think in terms of opportunities they can be building now when customers need them most. Sales were off 12% on Wednesday, 18% on Thursday and 22% on Friday. Convenience stores have an opportunity to also step up on delivery. Customers can call to place their order, and then call again when they arrive. PG Vision Vitality Convenience Store Transformation By Glenn Scheithauer - 07/22/2019 Get great content like this right in your inbox. The c-store industry is no stranger to transformation in difficult times. Site Map | Privacy Policy | RSS. Among convenience stores, Pennsylvania-based Sheetz is a pioneer in the fresh-made foods space, tracing its made-to-order program back some 30 years. ... "The brand and website transformation reflect … Open interactive popup. “Restaurants are empty and people seem to be taking things seriously,” Musser said. Target remains on track to complete more than 1,000 store remodels nationwide by the end of 2020, with plans for about 300 remodeled stores this year. It also allows customers to order ahead made-to-order foodservice items and pick them up curbside or in-store. MyNEW S recently made the news for its plans to bring a popular South Korean convenience store known as CU into Malaysia.. Yahoo fait partie de Verizon Media. Physical retail stores are undergoing their own transformation to redefine the customer experience. Raymond Huff, president of Denver-based HJB Convenience Corp., which operates 19 Russell’s Convenience stores in four states, began to see the effect of COVID-19 last Wednesday, March 11. proach to digital transformation, convenience stores can not only ad-dress their immediate needs, but build an agile, customer-centric infra-structure primed to face future challenges. The National Association of Convenience Stores' State of the Industry report found that 23% of convenience store sales come from foodservice. Employees are asked to stay home if they are feeling sick and area managers are keeping in touch with all employees. They’re asking people to be flexible with scheduling to help accommodate those who have to stay at home with kids or who are out sick. High-Pressure Technology Deadlines Technology has had a positive transformative effect across every aspect of our lives, and that is true of the C-store as well. “We will also sanitize our dispensers (keypads and nozzles specifically) multiple times throughout the day. Related Topics. “Yes, there are going to be major disruptions in your operations, but let’s figure out how to make it a positive for growth, customer retention, employee involvement, as well as positive PR for your company and the industry as a whole,” he said. A 7-Eleven may bring to mind thoughts of coffee, gas, and slurpees. While convenience chains are expected to grow with a CAGR of 2.5-3.2% between 2020-2024, the revenue mix will likely change. For example, they don’t usually have the long lines grocery stores are known for, making them ideal stops for people concerned with social distancing. Informations sur votre appareil et sur votre connexion Internet, y compris votre adresse IP, Navigation et recherche lors de l’utilisation des sites Web et applications Verizon Media. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of WTWH Media. 7-Eleven digital transformation ushers in new era of convenience 7-Eleven is testing chatbots, digital rewards, machine learning and other technologies to enhance customer loyalty and convenience. Friendly. Technology could give them significant boost. Most schools in the area are closed for at least three weeks, and tech companies, such as Apple, Google and Facebook are allowing employees to work from home. Fast. Altoona, Pa.-based Sheetz, which operates 600 stores in six states, tweeted to remind customers about its mobile app, which has a mobile point-of-sale so customers can scan, pay and go quickly without worrying about lines. Amazon has seen such an uptick in delivery orders that it announced plans to hire an additional 100,000 temporary employees and raise wages. Wawa used this opportunity to alert Twitter customers that it offers delivery. Ashland, Ky.-based Clark’s Pump-N-Shop, with stores in Kentucky, Ohio, West Virginia and Florida, also took to Twitter to remind customers that its drive-throughs are an option for picking up supplies. It's just happening faster and in more ways—including in convenience stores. Copyright © 2021 WTWH Media, LLC. Clark’s Pump-N-Shop reminded customers about its drive-throughs on Twitter and also let people know it’s hiring at all locations. Consistent technological advancements have disrupted nearly every industry. The items are brought to the car, reducing social contact. “Stay tuned for the rollout to our (Connecticut) locations,” Alltown Fresh tweeted. Convenience stores across the country are beefing up their store sanitation and employee hygiene practices and alerting customers to the changes they are making to keep them safe. Be sure to promote these services in the days ahead. Vous pouvez modifier vos choix à tout moment dans vos paramètres de vie privée. Convenience store technology pioneer continues its steady growth with a refreshed look and message. Retail transformation is nothing new for you. Winsight is a leading B2B information services company focused on the food and beverage industry, providing insight and market intelligence to business leaders in every channel consumers buy food and beverage – convenience stores, grocery retailing, restaurants and noncommercial foodservice – through media, events, data products, advisory services, and trade shows. A transformation in store. Convenience Store Solutions. Stores are more than just sales channels today. Article (PDF -505KB) Brick-and-mortar retail stores need to up their game. Following news of the bar and restaurant ban in Chicago, The PRIDE Store’s Owner & CEO Mario Spina noted the chain’s brewery and tasting room would be closed but customers could still purchase the brand’s packaged beer inside its 15 Chicagoland PRIDE Convenience Stores, plus any other locations that sell 93 Octane. Protocols are changing too. While Russell’s is a tech forward company, offering frictionless checkout through the SKIP app, as well as two Russell’s Express micro marts, the buildings where the micro marts  operate have emptied, making identifying new opportunities more of a challenge. At press time, California, Ohio, Illinois, Massachusetts and Washington closed bars and restaurants beginning Monday, March 16, in effort to slow coronavirus, while internet rumors swirled — and which The National Security Council warned are “fake” — that a national lockdown could be imminent. At its convenience stores employees are allowed to wear masks, if they choose and are washing hands every hour as well as when they touch surfaces, such as stainless steel. Savvy c-store retailers are looking for the opportunities, whether that means figuring out ways for customers to order at the pump, or passing out DIY hand sanitizer recipes or considering new ways to offer support to parents or communities. ... Coffee becomes a service when someone else, say, a guy at a convenience store… Stores were busy ahead of the lockdown. Prior to the crisis sales were trending up about 7%,” he said. C-Store Advantage. Wawa, Pa.-based Wawa, which operates more than 860 c-stores in seven states, also posted on Twitter to educate customers about its delivery services. “In my opinion, the U.S. should just close everything down for two weeks, let this thing run its course and get us back to business,” Huff said. The average sales lift of a remodeled Target store has been in the range of 2-4% in year one, with an … Luckily, a few years ago we installed hand sanitizers at each door for our customers,” Spina said. As CStore Decisions reported yesterday, Sheetz and Kum & Go both announced plans to extend paid sick leave to employees impacted by the virus. Organizations, thus, endeavor to integrate innovative digital experiences to ensure a connected and engaging in-store experience. Convenience store chains have been forced to adopt new digital capabilities and fulfillment methods in order to remain relevant as customers have gone mobile-first. If there’s one thing this industry excels at it’s finding success by thinking outside the box amid changing circumstances. Wawa brings digital integration to the convenience store ... [ Be sure to learn the secrets of highly effective digital transformations — and beware the 7 myths of digital transformation. During the digital transformation, the convenience stores shall leverage digital means to develop an interconnected network binding various links within the supply chain, thus enabling more efficient, accurate and personalized operation along the entire supply to satisfy consumer needs. Pour autoriser Verizon Media et nos partenaires à traiter vos données personnelles, sélectionnez 'J'accepte' ou 'Gérer les paramètres' pour obtenir plus d’informations et pour gérer vos choix. All Russell’s Convenience employees receive sick leave and vacation time. On March 16, Alltown Fresh, which operates four locations — two in Massachusetts and two in Connecticut — announced on Twitter that it was introducing order ahead and curbside pickup at its Massachusetts locations. Managers are instructed to keep an eye out for team members showing flu-like symptoms. Fresh. From California to Massachusetts, c-stores face varied circumstances as they put new protocols in place and rush to identify opportunities. For more stories about how c-stores are responding to COVID-19 click here. The c-store chain’s restaurants — which include Urban Counter, Taco Urbano and Pride Café — will continue to offer carry-out and delivery through Uber Eats. The c-store industry is no stranger to transformation in difficult times. “We are sanitizing all surfaces where customers touch hourly with the bleach and water mixture required by the health department,” Huff said. Huff added each area is implementing a plan of action. “Open communication regarding this is crucially important,” Spina said. As COVID-19 disrupts lives and businesses across the globe, U.S. convenience stores are experiencing different realities depending on their location, but many are already adapting by evaluating new opportunities to meet changing customer needs in the midst of chaos. Nos partenaires et nous-mêmes stockerons et/ou utiliserons des informations concernant votre appareil, par l’intermédiaire de cookies et de technologies similaires, afin d’afficher des annonces et des contenus personnalisés, de mesurer les audiences et les contenus, d’obtenir des informations sur les audiences et à des fins de développement de produit. Digital transformation in-store happens when retailers deliver tailored experienc - Putting digital transformation to the pandemic test - how Casey's convenience stores delivered for its customers “The question to you is, what can you do to not only survive, but thrive?”. Each cashier must wear plastic gloves during their shifts. In the transformation economy, the product is a new and better you. However, this had minimal impact on overall sales for the year, and, moreover, as inflation eased, 2019 saw growth accelerate. The Transformation of FriendShip Food Stores By ... As Burcher explained to Convenience Store News, FriendShip has been in the foodservice business for quite a few years. Convenience stores faced uncertainties during 2018 due to inflation and price hikes, which dampened sales for a while during the second half of the year. Sheetz takes a moment to remind customers they can order and pay via mobile app as they practice social distancing. With an aggressive target for growth, this convenience store retailer acquired multiple companies to expand its overall reach in the United States. “We have seen stores run out of dairy products, cleaning supplies and other miscellaneous home items. Consumer confidence has finally returned to pre-recession levels. Just as the pandemic has accelerated the adoption of automation and AI technologies, physical convenience stores are undergoing a transformation towards intelligent or unmanned stores. Convenience stores across the globe are experiencing a transformation from once fuel-driven landscapes to offering essentials that consumers once acquired from retail stores. Casey's convenience stores faced the pandemic economy head on, with the help of partners like SAP CX. DOWNLOADS Open interactive popup. Subscribe. 2021 Predictions About Convenience Retailing. The usually 24/7 stores are now closing from 1 a.m. to 3 a.m. for a deep sanitation, although dispensers remain open for fueling. As consumer demand for convenience, speed, and high-quality food rises, the convenience store format is ripe for change. Typical of companies growing inorganically, there was a strong desire to take advantage of synergies across operating companies, especially within shared services areas such as procurement. It’s asked employees to take precautions as far as social distancing, etc. The convenience store … Convenience in the Middle East – a very important part of the global retail map; Walgreens: Leveraging Lucrative Loyalty Insights; Casey’s drives digital transformation and brand refresh during pandemic; Review of the year: six top themes shape convenience and forecourt retail in 2020 As talents constitute the fundamental We are in the process of increasing the inventory carried at each store to be able to provide those core items to our customers,” Spina said. Robinson Oil sent guidance information from the Centers for Disease Control and Prevention (CDC) to all employees and provided extra hand sanitizers and gloves. The launch is planned for early 2021, with about 30-50 stores to be opened in the first year, and 500 within 5 years. All Rights Reserved. They are experience centers - extended arms of an enterprise’s digital touch-points. 7-Eleven Stores Australia has re-platformed its SAP environment onto Azure as part of an ongoing digital transformation project. 2019 China Convenience Store Development Report - Overview Overview of China's convenience store industry in 2018 In 2018, China's convenience stores achieved sales of 226.4 billion yuan and the number of stores reached 120,000. In urban locations, convenience stores need to shift from the traditional limited offerings (and often a poor look and feel) to neighborhood stores selling a wide variety of high-­quality products and food to go. C-stores have many advantages over other channels, Mel Kleiman, founder of Humetrics pointed out. As lockdowns emerge, tech-forward companies already offering order-ahead, pick-up at store and/or delivery may see an advantage as customers look for alternate ways to buy products while staying home. Even before this recent news, however, it’s hard to deny that MyNEWS isn’t already a prolific brand in Malaysia. “With many grocery stores being hit hard by consumers stocking up on products, our restaurants could continue to be busy because of the lack of options available,” Spina said. In July, the Ministry of Commerce released a notice to promote the digital transformation of convenience stores, encouraging them to apply modern information technologies such as the Internet of Things, big data and cloud computing, to promote mobile payments and improve the intelligent management level of stores. Seasons Corner Market is your premium convenience store choice in Rhode Island and Massachusetts. Digital transformation efforts in the petro space have largely focused on improving the speed and convenience of the customer experience, but more recently, the oil and gas industry has begun to look at how digital technologies can help drive more business into stores. Be it a local kirana or a retail store in well-organized malls, having a digital transformation plan is the only immunity to protect from this business pandemic wave. “Our stores are in the central business districts of Los Angeles, Denver and San Francisco. It evolved from two-bay garages servicing cars to gas stations with “Cokes & smokes” shops to foodservice powerhouses offering frictionless checkout options. Convenience stores have an opportunity to also step up on delivery. Within just a few years, the term digital transformation has evolved from a non-descript buzzword to a necessary business-wide strategy. The chain also announced that it’s hiring at all locations. DAYTON, OH, US—October 2, 2018—STRATACACHE will showcase the latest marketing technology, focused on convenience store retail transformation — improved checkout, cashier enablement and shopper activation — at this year’s National Association of Convenience Stores … Découvrez comment nous utilisons vos informations dans notre Politique relative à la vie privée et notre Politique relative aux cookies. Think in terms of opportunities they can order and pay via mobile app as they put new protocols place... They practice social distancing, etc were trending up about 7 %, ” Alltown Fresh tweeted things seriously ”. All Russell ’ s Pump-N-Shop reminded customers about its drive-throughs on Twitter and also let people know ’. 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