If any of you know what Tang is, that is what you get when you ask for orange juice or a drink containing orange juice (think of having a mimosa made with Kool-Aid instead of real orange juice). We never received any liquor or champagne in our presidential suite. Yes, it offers reduced mobility rooms and facilities for disabled guests. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). We had NY strip steak at Hunter and Dorado and it was tough and burned to a crisp (see photos). Lastly, you were not to book you restaurants for stay of duration or at last few days ahead of time or online. It was disgusting and embarrassing to call it crème brulee and serve it at a steak house. Ines and Channiel in the weddings team had lots of ideas to help us make sure the party was right & we couldn't have done it without them (Channiel even helped with walking me down the aisle and taking photos - he's a beautiful person! We stayed in a "Ocean-view Diamond club room". It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. In addition, there is no liquor in the presidential suite at all. Staff is very friendly and most of them can communicate in English. Premium alcohol was advertised and included in all locations (bars/restaurants). It's an actual 5 stars! Yes, dry cleaning and laundry service are offered to guests. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service.In addition, the butler service was to include: packing and unpacking of luggage which we never received and were never offered this service, ironing (1 set of clothing) which we never received and were never offered, laundry pick-up which we were never offered, polishing and shoe cleaning which we were never offered and never received, organizing of special occasions which we were never offered and never received, ice delivery which we were never offered and never received.In addition, in other reviews, the Royalton Management responded stating that Diamond Club is a high-class service where you can enjoy exclusive benefits, top-shelf liquor, and personalized service. I was going to attempt to write a review of the overall resort, but Tripadvisor will not allow me to submit 2 reviews. It was disgusting and they should have been embarrassed to serve it and call it creme brulee. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. It looked like canned pudding poured into a ramekin. Our butler, Lenny was not very responsive initially and we planned on tipping at the end of the week. Veey exelente Resort I have been at Royalton Punta cana resort 8 times I likd very much In the people working at Royalton very good Always ready to serve all the guests Maria from Diamond bar at the beach Martirez from Buffet Restaurant Jose Miguel from Royalton Punta Cana service guests Jennifer from Royalton Punta Cana service guests Luz from Royalton Punta Cana Diamond club Also Rosa from … There were 6 flights arriving around the same time, and super long lines at customs. The food at Jade was gross, we took a bite of the chicken and left to go to the buffet. We tried Hunter, Zen, Grazie, Jade and Dorado. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Royalton Punta Cana Resort & Casino, Royalton Punta Cana Resort & Casino Rooms, Dominican Republic Ski-In / Ski-Out Hotels, Be Live Collection Hotels in Dominican Republic, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Hotels with Private Beach in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. > Also not the case in Rivera Maya property. Excellent service, clean beautiful rooms. We had housekeeping switch the remotes out several times and continued to have issues. There was not an option to be able to eat at sit-down place close to the beach. Diamond Club guests can have their butler make reservations, and get top-shelf liquor at the bars. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Dear WFOdell,Receive a warm regard from Royalton Punta Cana.First of all, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Bartenders would wait on locals ahead of us and tipping didn’t make a difference as we tipped every single person who waited on us at the bar, the restaurants and housekeeping spending over $300 in tips during our week at Royalton. ... Diamond Club. I can't find the fee for this service as well as what the "extras" are. We planned on tipping the butler at the end of our stay, but after a few days, decided he may be a little more responsive if we tipped him, so we gave him $50 and he was much more responsive after that and would have the minibar filled daily upon request. This is the version of our website addressed to speakers of English in the United States. The most amazing part of our. He took the time to personally teach my daughter "Bachata" What an awesome Sweet 16 gift, your own personal dance instructor. Scoops coffee bar had limited hours closing at 4pm daily and the pastries that they had there were the same stale pastries being served at the breakfast buffet. His name was Lenny and I’d recommend him, but tip up front for better response and service. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. The only thing positive that I can say about Diamond Club is that the service from the wonderful Yurel was fantastic at the Diamond Club Beach. Sports bar also had a total of 4 choices of meals you could pick from all unhealthy (philly steak, wings (which smelled quite bad), fried fish or burger all accompanied by fries. Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. I also noticed that for non-Diamond Club, there is a $5 charge for each time you order room service. 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Dear U4071CNjulias, FIrst of all receive a warm regard from Royalton Punta Cana! We purchased the Diamond Club and glad we did. Valentin is as good as others have said. I would not recommend Diamond Club. Cleaning staff that is typically in hallways during the day did not have any water/soda that was easily accessible to us. As for Mr. William, he kept us smiling!! We (2 adults and one 10 year old), loved the Royalton Punta Cana overall. She waited for us each morning and catered to our every need each day. Choices for entrees were: chicken fingers, chicken salad wrap, vegan wrap, burger, spaghetti. I really appreciate the extra effort that she provided. DIAMOND CLUB™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. The grounds were beautiful, the rooms were nice, and the ocean/beach was fantastic. The only thing that I did notice was that there is a $5 charge each time you order room service if you are non-Diamond Club which could get expensive if you order room service frequently. Absolut is not top shelf and we couldn't even get Absolut, so at that point, we were switched to Smirnoff or Skyy which are certainly not top shelf. Cordially, Royalton Punta Cana Team. Book now! The view from our room was a sliver of the ocean, not what I expected however, the housekeeper who did our nightly turn down service was wonderful. The only liquor that was available in our room was mini cans of beer – Coors Light or Heineken – you had to request through your butler if you wanted more beer. Cordially, Royalton Punta Cana Team. Elevate your vacation by selecting a Diamond Club™ room category and enjoy amenities such as butler service, a pillow menu, exclusive pool … The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. All shows would end by 10pm daily after that you could visit casino or sport bar which almost always filled with kids playing air hockey or basketball…. The restaurants where horrible and from thursday to sunday the hotel is like a play ground and the service becomes even worst! We booked private transport through Nexus which was quick and efficient. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Are there opportunities to exercise at Royalton Punta Cana Resort & Casino? The only thing I had that I really enjoyed over the entire week was the risotto at Grazie, which I had twice. Yes, guests have access to a business center and meeting rooms during their stay. I will say that the resort is beautiful, but the food was not good. His customer service, and levels of patience are top notch. My two favorite works were Zumba and Aqua Zumba. Review of Royalton Punta Cana Resort & Casino Reviewed 4 weeks ago According to the Royalton PC website, several Diamond Club upgrades are provided. ).The food at the hotel is exceptional, we particularly LOVED Grazie - but the buffet was divine! Sincerely, Royalton Punta Cana Team. We want to let you know that we are doing everything possible to follow the rules and recommendations made by WHO. Our initial room was lovely, but we soon realised there was a termite infestation in my bedside table. I am so grateful for how the team responded and helped move us with no questions. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last.Cordially,Royalton Punta Cana Team. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. I had read great things about Hunter Steak House and it was really gross. The employees at the buffet were always friendly, and Yurel at the Diamond Club Beach Bar provided amazing service every day as did the bartenders at Scores. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. The Diamond Club Beach Bar had 3 Absolut flavored vodkas at the beginning of the week, and when they ran out, they did not restock. Diamond Club was listed as the ultimate luxury experience. I booked a Diamond Club one-bedroom presidential suite. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club. Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino. It was anything but a "high-class service". That was quite annoying as you would need to be up and in line by 7am if you wanted to eat in a La Carte restaurant > quite annoying if you ask me. Termites etc are unavoidable, but great customer service like this is not something I've experienced in all hotels. You didn’t know what restaurants were open on which days because the restaurant information on the tv was not updated since the week of October 1. The gym was also ALWAYS clean even if it was busy! That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. We enjoyed the butler service very much. Alexander the Great, Ramon, and Edward were so helpful and really made out stay enjoyable. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. We couldn't wait to have creme brulee for dessert as it's our favorite dessert. We are proud of this kind of service and there is nothing more heartwarming for me and the Team than to hear that our guests appreciate the effort. Not much to do overall. He made our dinner reservations at all of the restaurants, made helpful recommendations, had our bags gathered from our room, and arranged for taxi on the way home. According to the Royalton PC website, several Diamond Club upgrades are provided. Punta Cana property does not include any premium alcohol unless you going to pay for it per bottle. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Thank you for highlighting how incredible our foodi Our butlers go out of their way in order to please every single need of our guests. Dear BittyTvls,Receive a warm regard from Royalton Punta Cana.First of all, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Food gets mixed reviews, ranging from guests who claim the food made them ill to those who raved about the variety and quality. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. The weddings team were fantastic and, honestly we had an unforgettable beach ceremony, followed by a party on the diamond club beach which exceeded every expectation we had. There were absolutely no alcohol provided (not even beer) in a, room - that was quite weird. ... Royalton punta cana diamond club upgrade. Our two Butlers (Nazario and Jocelyn) were awesome! Everyone was so helpful. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. Royalton Punta Cana Resort & Casino: Diamond club - See 13,381 traveler reviews, 12,373 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Other than the house keeping lady name wanda tapia who was wonderful the food was horrible and in some restaurants like Zen it took us an hour and a half to go in. Royalton Punta Cana Resort All Inclusive - Dominican Republic 1 (888) 774 0040 or (305) 774 0040. Is parking available at Royalton Punta Cana Resort & Casino? See 13,432 traveller reviews, 12,901 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #37 of 170 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. - See 13 333 traveller reviews, 12,314 candid photos, and great deals for Royalton Punta Cana Resort & … Please see our partners for more details. Had a very good gym and many great employees who all provided great service. Brazil at the infinity pool is the best!! Royalton Punta Cana Resort & Casino Features. The buffet food quality was not great and comparable to Golden Corral. Royalton Punta Cana Resort & Casino is ranked by U.S. News as one of the Best Hotels in Punta Cana for 2020. A la Carte restaurants (Under The Sea) seemed like they had appetizers pre-cooked for the night – which is ok if you order a salad > but eating cold fried calamari was pretty bad. 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